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Will Hutton

Will Hutton

Principal, Hertford College, Oxford University and chair of the Big Innovation Centre

Thursday 13 Dec 2012
Sainsbury's customer service and colleague director Gwyn Burr to step down

Sainsbury's customer service and colleague director Gwyn Burr to step down

Gwyn Burr will leave in March 2013 to focus on her non-executive roles

Sainsbury's created the role for Burr in June 2010 following the departure of HR director Imelda Walsh.

The move was heralded as forward thinking, bringing marketing and HR together. Burr's responsibility combined customer service, PR/corporate communications, CSR, sponsorship and people. Speaking exclusively to HR magazine at the time, Burr said this enabled Sainsbury's to remove traditional silos and better align employees to the retailer's growth plans.

Burr also focused on driving maximum benefit from the supermarket company's sponsorship of the 2012 Paralympics, bringing the lessons from sport into employee learning.

She will be replaced by former Lloyds Banking Group HR director, Angie Risley.

Risley will oversee the HR teams for retail, logistics, and corporate. This sees a return to the traditional HR operating board role, which oversees HR functions.

Burr was ranked the 13th Most Influential Practitioner in this year's HR most influential ranking while Risley was ranked in 14th place in the 2011 list.